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May 21, 2013

YouTube Search Experiments

YouTube experiments with some new search features. When you click a video from the list of YouTube search results, there's a red progress bar displayed at the top of the page until the video page loads. YouTube loads pages using AJAX and uses HTML5 history.pushState to change the browser URL without reloading the page. Here's the new feature in action:


The search box still includes your query when you watch the video. Another experimental feature shows a list of search suggestions when you watch a video and click the search box. The list of suggestions is probably generated based on the video's title.


Click the homepage search box and YouTube shows a list of recent searches.

Here's how you can try the new features (the red progress bar seems to be Chrome-only). If you use Chrome, Firefox, Opera, Safari or Internet Explorer 8+:

1. open youtube.com in a new tab

2. load your browser's developer console:

* Chrome - press Ctrl+Shift+J for Windows/Linux/ChromeOS or Command-Option-J for Mac

* Firefox - press Ctrl+Shift+K for Windows/Linux or Command-Option-K for Mac

* Opera - press Ctrl+Shift+I for Windows/Linux or Command-Option-I for Mac, then click "Console"

* Safari - check this article

* Internet Explorer - press F12 and select the "Console" tab.

3. paste the following code which changes a YouTube cookie:

document.cookie="VISITOR_INFO1_LIVE=jyDR-4Ljl_I; path=/; domain=.youtube.com";window.location.reload();

4. press Enter and close the console.

To go back to the standard UI, follow the same steps, but use the following code:

document.cookie="VISITOR_INFO1_LIVE=; path=/; domain=.youtube.com";window.location.reload();

{ Thanks, Yu-Hsuan Lin. }

Create Google Now Reminders in Google Search

Reminders are a new feature in the latest version of the Google Search app for Android. You can create reminders using voice search and Google Now will show notifications.

Now you can also create reminders from the desktop Google Search when you search for events. Use queries like [when is bonnaroo 2013?], [when is the first day of summer?], [halloween day] and Google shows a link that says: "Remind me on Google Now".


Click the link and "Google Now will remind you 1 week before." For now, notifications are only available if you use the Google Search app for Android, which also lets you manage reminders (delete reminders and set new ones).


{ via Search Engine Roundtable }

Google Cross-Language Search, No Longer Available

Google removed yet another advanced search tool: cross-language search. It was available in the "Search tools" menu as "translated foreign pages" and it allowed you to find pages written in other languages.


Google automatically suggested a few languages for your query, but you could manually add other languages. Your query was translated into all these languages, Google performed multiple searches for the translations, compiled a list of results and translated titles and snippets into your language.

Here's a screenshot from 2009, when Google Search added this feature:


"If you're traveling and want to find hotels, restaurants, activities or reviews written from a local perspective, or if you're just curious to find what's being written about a company, product or topic in another language, give Translated search in the Search Options panel a try," suggested Google at that time.

The feature was first available in 2007 as part of Google Translate, but the initial version supported a single destination language. "Now, you can search for something in your own language (for example, English) and search the web in another language (for example, French). If you're looking for wine tasting events in Bordeaux while on vacation in France, just type 'wine tasting events in Bordeaux' into the search box on the 'Search results' tab on Google Translate. You'll then get French search results and a (machine) translation of these search results into English," informed Google.

It's sad to see this feature disappear because it was very powerful and difficult to replace. It integrated Google Translate and Google Search, so Google performed multiple translations and searches just to shows you 10 cross-language search results.

Why was it removed? "The translate foreign pages feature is no longer offered. Removing features always involves tough choices, but we do think very hard about each decision and its implications for our users. You can still translate entire pages in Chrome. Streamlining enables us to focus on creating beautiful technology that will improve people's lives," explained Google. Most likely, not many people used this feature.

I assume that most "search tools" features are rarely used and the same thing is true for other features for power users: advanced search, operators. They're not obvious, they're difficult to use and few people need them. As Google focuses more on answering questions, I expect to see fewer and fewer advanced search features and that's disappointing.

Google Checkout Discontinued

Google likes to discontinue products without waiting until it launches some proper replacements. Lately, Google closed products that were used by millions of people. There's a race to destroy everything that was built by the old Google and build new products that are aligned with the most important features of the new Google: social and mobile.

Google Checkout is one of those old products. It was launched in 2006 as an effort to improve online shopping and to offer more value to AdWords advertisers. "One cool feature of Google Checkout is that you can buy from stores with a single Google login – no more entering the same info each time you buy, and no more having to remember different usernames and passwords for each store. To help you find places to shop, you'll see a little icon on the Google.com ads of stores offering Google Checkout," explained Google at that time. Google Checkout was free for merchants until 2008, then Google started to increase fees until it moved to PayPal's tiered pricing. Then Google Checkout became less attractive.


Back in 2011, Google launched Wallet, a new product focused on mobile payments. It started as an Android app available for Sprint Nexus S phones that used the NFC chip to make credit card payments at physical stores in the US. Since then, the app started to support a few other phones, mostly from Sprint. Google Checkout merged with Google Wallet, but it still remained a distinct product focused on online shopping and available internationally.

Now Google announces that Checkout will be discontinued. "Merchants can continue to accept payments using Google Checkout until November 20, 2013. If you don't have your own payment processing, you will need to transition to a different solution within six months. To make things easier, we've partnered with Braintree, Shopify and Freshbooks to offer you discounted migration options. If you are a U.S. merchant that does have payment processing, you can apply for Google Wallet Instant Buy, which offers a fast buying experience to Google Wallet shoppers."

Instant Buy is a simplified version of Google Checkout that has no fees because Google no longer processes payments. Instead, Google "passes a Virtual OneTime Card, a MasterCard-branded virtual prepaid debit card product that can only be used for the specific purchase for which it was issued. Using this card, merchants can process payments with their existing payment processor." Instant Buy is tied to Google Accounts and it's faster to use than the regular checkout experience, especially on mobile devices. Right now, Instant Buy is only available in the US.


Since Google Wallet is mostly a US-only service, users outside US will be limited to Google Play, other Google services and some web apps. Google has recently announced that Gmail users in the US will be able to send money using a new button from the Gmail interface. There's also Wallet for Digital Goods, an API for in-app payments limited to web apps, and it works outside US.

For now, Wallet remains a product with limited availability and many disjointed features. The virtual wallet that stores information about your credit cards, coupons, loyalty cards, gift cards, tickets and makes payments frictionless is still a work in progress. Google has a huge opportunity to create a successful product for payments: it owns Google Play, it can integrate it with Android and Chrome, not to mention Google Shopping and Google+. Google now has the most popular search engine, online video service, ad network, analytics service, webmail site, the most popular browser and the #1 mobile operating system.

May 20, 2013

Google+ Hangouts and Phone Numbers

There's an interesting Google Settings page for phone numbers. By default, the page only includes a message that says: "No phone numbers associated with this setting."

A help center page explains that this feature will help your friends find your phone number.

"Help people who have your phone number find you on Google services and connect with you. For example, your friends will be able to start a Hangout with you by typing in your phone number. When this setting is checked, it makes it easier for people who have your phone number to find you on Google services. When this setting is unchecked, people may not be able to look up your name, photo and public Google profile (and other profile information you have shared with them) via that phone number."

It's related to the new Google+ Hangouts service, which asks users to verify their phone numbers so that the people who have their numbers could find them. Google tries to compete with services like iMessage and WhatsApp that replace text messaging.


If you confirm one or more phone numbers, the settings page will include them and you can uncheck some of them.


{ Thanks, Herin. }

May 17, 2013

Understanding Google+ Hangouts

I'm trying to understand Google+ Hangouts. It's supposed to replace products and features like Google Talk, Google Chat, Google+ Messenger and to become Google's unified messaging service.

Let's start with the name. It includes "Google+", so it looks like a Google+ feature. The product actually borrows the name of Google+'s group video chat feature.

How can you use this product? There are 5 ways: inside Google+ (replaces the Google Chat box), inside Gmail (optionally replaces the Gmail Chat box), using a Chrome extension (has already replaced the Google Chat extension and it requires Google+), an Android app (gradually replacing the built-in Google Talk app) and an iOS app (entirely new, requires Google+).

As you can see, 3 of the 5 ways to use it require Google+. You can refuse to upgrade to Hangouts in Gmail, but the Gmail Chat feature will eventually be discontinued. Probably most Android users will upgrade from Google Talk to Google+ Hangouts. The only other Google Chat clients are the Google Talk app for Windows and the chat boxes from iGoogle and orkut.

Google+ Hangouts doesn't require Google+, but most Google+ Hangouts clients require Google+. Actually there are 2 features that are somehow tied to Google+: sharing photos (they're uploaded to Google+ photos) and group chat. Here's what happens when you try to use them in Gmail, without joining Google+:



Google+ Hangouts has little in common with Google Chat/Talk, it's actually an upgraded Google+ Messenger. Hangouts focuses on conversations, not people, that's why you won't see a long list of buddies. Ideally, Hangouts lets you communicate with anyone you've added to a Google+ circle or anyone else, if you know his email address or phone number. When you open mobile clients for the first time, Google asks you to verify your phone number and that's optional.


Many people complain that Hangouts doesn't show if someone is online. Google's new service does away with busy/away/invisible/offline and has a different way to show if some is "connected": a green bar under the photo if someone can reply immediately. It only shows up if someone actually uses the application.


Hangout's tagline is "conversations come to life". Maybe because there are hundreds of emojis you can add to your messages, maybe because there's video chat, maybe because of the presence signals. "Hangouts inserts tiny little square avatars into the chat history, called 'watermarks.' These watermarks show when somebody else is typing, but they also indicate how far others have read in the conversation," reports The Verge.


Google+ Hangouts lacks many features from Google Chat: voice chat, phone calls, sending SMS, formatting tricks. You can now use keyboard shortcuts, but only for the desktop clients. Hangouts has its own Easter Eggs and they're really funny. Unfortunately, Hangouts drops support for server-to-server XMPP, it can't interact with other XMPP apps/services. It still works with Gmail Chat and Google Talk, though.

So what's Google+ Hangouts, after all? "The single communication app that we want our users to rely on," says Nikhyl Singhal, from Google. "We don't see Hangouts as a messaging product, we see it as a communication product," says product manager Kate Cushing.

Hangouts lets you decide for each Google+ circle if you want to be added to a hangout by its members or if you want them to send a request. Notifications are supposed to be synchronized for all your devices, so you only see them once, but I got multiple notifications.

Google+ is about real-life sharing, so Hangouts is built on top of the original Hangouts and Messenger features. The initial name of Google+ Messenger was Huddle, which means "draw together for an informal, private conversation".

The Talk era was about openness, the Chat era was about ubiquity, the Hangouts era is about Google+, the new Google that's all about social and mobile. From OpenSocial to ClosedSocial, from OpenMessaging to ClosedMessaging, from idealism to realism.

Google+ Hangouts SMS

Google Accounts settings page has a new feature called "SMS for Hangouts". You can "add your phone number to receive messages from Google+ Hangouts as SMS, when you are idle." Google goes on to explain that "SMS is less secure and may be less reliable than web-based communication. All messages sent by SMS are sent via your mobile carrier network, without encryption."


This features works for most of the countries where Gmail SMS is supported, but not the US. It works for India, Pakistan, Israel, Turkey, Ukraine, Congo and many other countries from Africa and Asia.


{ Thanks, Herin and Camilo. }

The New Google Maps, Now Available

By now, you've probably received the invitation to try the new Google Maps. It's not available without an invitation and it's likely that it won't replace the classic Google Maps very soon.


The new interface is the most radical change to Google Maps since 2005, when Google's online mapping service was launched. Here's Google Maps in 2005 (screenshot from this page):


Depending on your computer and the browser you're using, you may not see the Google Earth view and other 3D features. WebGL features require Windows Vista/7/8, Mac OS 10.8.3+, Chrome OS, the latest versions of Chrome, Firefox and up-to-date graphics drivers. This page explains what's the lite mode and provides links for the lite mode and the full 3D mode.

Probably the most impressive feature in the new interface is the Google Earth integration that doesn't require a plugin. It looks great, even if it doesn't includes all the features of the desktop software. Earth view replaces the old satellite view, which is only available in the lite mode.

If you want to find "how Google Maps went from a flat map where Greenland looks bigger than Africa to a beautifully realistic 3D globe", Evan Parker from Google shares the story. From the Google Earth plugin to MapsGL and the new Earth view, it took almost 7 years to make Google Earth work smoothly in your browser.


Another impressive feature is the "Explore" box at the bottom of the page that combines Street View, panoramas and static photos. It's the best way to find interesting places and explore them from your armchair. Unfortunately, Street View keyboard shortcuts don't work well.


Standard maps look better, colors are softer, labels are easier to read. Google Maps finally has permalinks that automatically update in the address bar, so it's easier to share pages and bookmark them (permalinks only work in the new Google Maps, but you can also use the URLs generated by the old Google Maps).

You can no longer find a contextual menu when you right-click, so features like "directions to/from here", "zoom in/out", "center map here" are missing. Now you can click any place on the map and you'll get a small info pane below the search box that shows the address and lets you get directions and go to Street View. Double click to zoom in, use the mouse wheel or the "+"/"-" buttons.

The new Google Maps simplified navigation and removed many useful features like the zoom level bar, panning, "show my location" and the Street View Pegman. Layers like Wikipedia, weather, webcams, photos, videos, previous searches are no longer available, while transit, traffic and bicycling can be found in the "getting around" box.


"My Places" is not part of the new Google Maps interface. Click the "options" icon in the black navigation bar, select "My Places" and you'll go back to the old interface. It's a trick that lets you temporarily switch to the old interface. You can also click "classic maps".

The new full-screen interface places all the navigation controls on top of the map and invites you to explore the map. To get directions, mouse over the search box and click "directions". To find a place, use the search box. The transitions are smooth and Google Maps uses a simplified version of Google Instant: you're automatically sent to the place you've selected without having to press Enter. You can even find your contacts on the map.

You can restrict the results to places from top reviewers or your Google+ circles. Google emphasizes the reviews from your Google+ circles, so search results are personalized. Results are placed on the map and this is disconcerting: you don't know which one to click. Mouse over the results to get some information, click them to get even more information. It's a strange way to display search results, since you don't know which one is better. Google used to rank the results and ranking was an important component of local search. You can click "go to list of top results", but you're sent to a different page that includes other results and the list isn't comprehensive.


I don't like the new interface for directions because the step-by-step directions are no longer displayed automatically. You need to click "step-by-step" and you're sent to a different page. Switching between the suggested routes is more intuitive because all of them are displayed on them map and you can compare them. Google also includes transit directions, which have a simplified interface that summarizes information. There's also a new button for flight search, but it's limited to a few countries (United States, United Kingdom, France, Italy, Spain, and the Netherlands). Printing directions requires an additional click and you can no longer hide the map or include maps for all steps.


The new Google Maps requires a lot more resources, especially more RAM, so it's not a great idea to use it if you have an old computer. Earth View and Street View use a lot of memory, so don't be surprised if you see this:


The new Google Maps builds on the MapGL experiment, does away with plugins and has a cleaner interface that's better suited for mobile devices. Unfortunately, it's a memory hog and basic features like local search and directions are cumbersome. It's still a work in progress.

May 16, 2013

Google Search Evolution

I found a great paragraph in a Google page about Gmail actions:

"Google Search is evolving from surfacing search results to answering questions. With Voice Search and Natural language queries, users can speak or type questions they have and see highly structured information cards in Search."

That changes how people interact with Google Search, how Google Search pages look, how queries are processed and what people expect from Google. When Google will be able to answer complex questions, to summarize long pages, use inferences to find new information and truly understand human language, you'll no longer need a browser for most searches. A Google search button can be embedded in any smart device from watches, fridges to smart glasses and cars.

In a recent video, Matt Cutts tries to predict the future of Google search: "It ought to be able to go out and take multiple sources of information and figure out how to combine those together and fuse or synthesize that information. And it should really be able to handle difficult syntax. So moving up the chain towards not just data or knowledge, but analysis, towards wisdom."

Gmail Actions

Wouldn't it be nice to deal with an email message without having to read it? Sure, you can read the subject line and archive the message, delete it or flag it as spam, but what happens when you receive notifications for online orders, flights, hotel reservations, reviews?

Gmail introduced quick action buttons that are placed next to the subject line in a list of messages. "These buttons appear next to certain types of messages in your inbox and let you take action on an email without ever having to open it. For example, you can RSVP to your friend's party invitation or rate that restaurant you went to last night all right from the inbox. You'll be checking things off that to-do list in no time."



For flight notifications, Gmail has a special card displayed above the message that includes real-time information about the flight and a "check-in" button.


Google detects the type of message and tries to extract the most important action, but you can help Google by adding schema.org markup to the mail you're sending. Right now, Gmail support 4 quick actions (invitations, reviews, one-click actions and links to other pages) and one interactive card (flights). Now that Google includes Gmail results in Google search (Field Trial) and uses Gmail data to show Google Now notifications, the structured markup is even more useful.

Gmail actions "will roll out over the next few weeks" and I'm sure this will be a very useful addition to Google Apps for Business. What kind of quick actions and interactive cards would you like to see?