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March 8, 2013

Google Support Will Use Hangouts

Google will start to use Google+ Hangouts to provide support. The screensharing feature is especially useful because a Google employee can see what's on your computer screen, so you don't have to take screenshots.

Here's the text used by the screensharing feature:

"Would you like to share your screen with Google? By clicking 'Share my screen' button you will enable screensharing. Your microphone and camera will remain off and your computer will be visible to your Google representative. Please make sure you close anything you do not want your representative to see. To turn off screensharing at any time click the 'Stop sharing my screen' button."

It's not clear which Google service will have this option, but the wording suggests it will be limited to businesses that use services like Google+, AdWords and Google Apps.

{ Thanks, Florian. }


  1. Yeah, I was just on a support call for google apps today and we tried using webex, but I didn't have java so we switched to Hangouts don't have the screensharing resolution to be useful currently for the support. Hopefully they're fixing that, because at this point screensharing via hangouts isn't very useful.


    1. I'm not sure what kind of connection you have, but I use GHangouts for troubleshooting my friends PCs, and the resolution and details resolve just fine. In general, the more details you want, the bigger the screen should be.

  2. Hey there,
    Would you be willing to test it with me? I've got 30Mbps down and 1.5 up. Maybe it's the office network. Also, maybe I'm on a mac and their not?