If you've ever sent an email to Google's support addresses, most likely you received an automatic reply vaguely related to your message. Using a new feature from
Gmail Labs, you can create your own canned messages and use them as automatic replies.
"If you're sick of typing out the same reply every time someone emails you with a common question, now you can compose your reply once and save the message text with the "Canned responses" button. Later, you can open that same message and send it again and again,"
explains Chad Perry.
After enabling "Canned Responses" in the settings page for Gmail Labs, you'll see a new drop-down when composing a message. The "canned responses" option can be used to save a new message or to load an existing autoreply. It's interesting that Gmail saves the messages as hidden drafts: you can find them if you search for
label:drafts, but they're not visible in the Drafts view.

The best thing about the new feature is that Gmail added a new action for filters: "send canned response". If you receive many messages about the same issue and you have a standard response, create a filter that includes some relevant keywords and select an existing canned response. This should come in handy if iGoogle users continue to ask how to go back to the previous version of Google's personalized homepage.

{ Thanks, {roody}. }
Labels: Gmail
This is a great feature, easy to set up use. In Outlook I use "Signature", this is similar but with the advantage that you can use your canned responses anywhere you access your (webbased) gmail. Nice one.
said on October 22, 2008 3:02 AM PDT:
I use an external image url for most of my mails. When I use this new feature, it doesn't embed the image link any longer.
Teo said on October 22, 2008 4:18 AM PDT:
I've been looking for this for a long time :) Until now i had to paste an answer skeleton from Google Docs. This is great!
twift1 said on October 22, 2008 7:20 AM PDT:
Ya its first time with Google! But the features there really attract the users.
roody102 said on October 22, 2008 10:43 AM PDT:
It can be also used to create rich or even HTML formatted signatures and switch between few of them. Nice one :)
said on October 22, 2008 10:48 AM PDT:
Canned Responses also show up in All Mail, not only label:Drafts.
Well, "All mail" shows all your messages.
Shiraz99 said on October 22, 2008 4:56 PM PDT:
Is this a gradual roll out?
I have enabled it, but I am still unable to see the button in the mail.
Any ideas ?
nodaddy said on January 20, 2009 6:48 AM PDT:
awesome.. so many uses in mind for this.
vacation response wasn't cutting it
Kristi said on January 26, 2009 3:08 PM PDT:
Oh this awesome. I was just going to set my vacation responder for my customers. But this is even better. I seem to receive the same 5 or 6 questions ALL the time. Yes, my customer service rocks. But having to reply to each person and answer EVERY question they ask, several dozen times a day? Its time consuming and takes away from my real work! I am definitely going to try this out with one of my other accounts first and then enable it for my main email account!
It is great and I am ready to use it. Thanks GMAIL TEAM!!!
said on February 11, 2009 1:22 AM PDT:
it seems that embeded images are not supported into canned response. Any solution or workaround about that issue ? Thanks
George said on February 18, 2009 5:35 PM PDT:
@Kristy - don't do it. For some reason, the signature of all my autogenerated emails say [email]+ganned.response@gmail.com. Lacks a certain professionalism.
Does anyone know a workaround?
Mike Lee said on February 26, 2009 7:08 PM PDT:
I have to agree with @George. This seemed like a really cool tool, and definitely a step in the right direction. Unfortunately, for business purposes, the reply-to email address is "[email]+canned.response@gmail.com".
The "canned.response" part of the email is not very professional. Personally, I'd hate to receive a canned response like that. So I sure don't want my customers to feel the same way.
Hopefully Google Labs releases a better autoresponder soon!
Canned responses has a fundamental flaw - if a user's message contains a "Reply To:" e-mail address, Canned Responses ignores this and insists on replying to the address in the "Sender:" header, even if this message has a no-reply address in this header (I.e. a message coming in from a web form). It even ignores the "From:" header using the "Sender header instead if one exists. Forms like the one in gumtree where members respond to a classified ad always compose e-mails which have a gumtree e-mail address in the "Sender:" header whilst putting the senders real e-mail address in the "Reply To:" header instead. This is of course ignored, so Canned responses replies to Gumtree rather than the user who sent the message. A big problem as Gumtree then add the gmail e-mail addrerss to their spam list!
All this which could have been prevented by the application of a little common sense in the design of this lab.
Oh BTW, the Vacation responder works in the same way!
Maybe the developer of Canned Responses (Chad P) will figure this out and fix his otherwise awesome lab plug-in. Here's hoping!
Paul A
Antonio said on March 13, 2009 6:09 PM PDT:
I agree with George and Mike Lee.
The addition of "+canned.response" to the email address is just a no go in business.
Or does anyone wants to get "canned" by a business? ;-)
said on May 13, 2009 10:25 PM PDT:
The addition of "+canned.response" to the email address is no good. It will be great to choose a specific address sender by auto response.
"canned.response" isn't appearing in responses to my email address noreply@... I am getting From: "No Reply" noreply@mydomain.com
But the original message isn't being sent back - I *really* need to get that from somewhere. Any suggestions, anyone?