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May 28, 2013

Spam From Gmail Contacts?

Gmail shows this message when you mark as spam a mail from your contacts: "Did your contact actually write this message? You marked this message as spam, but the sender is in your contact list. If this message seems suspicious, let us know then tell your contact that their email account might have been compromised and used to send fraudulent messages."

As you probably know, adding someone to your contacts is the best way to make sure that the messages aren't flagged as spam. When you mark a message as spam, it's likely that the following messages sent from the same address will be flagged as spam by Gmail. So there's a conflict and Google tries to fix it by assuming that the email account has been compromised.

"Normally, we'd expect that you would want to get messages from people on your Gmail contact list. So when you mark one as spam, we'd like to understand why. [When you] click 'Message looks suspicious' within the alert, the message will be marked as 'sent from a compromised account,' and you'll send a report to the Gmail team to help us improve our detection of compromised accounts. Your contact's account will not be penalized and you'll continue to receive messages from this account in the future."

Unfortunately for Gmail, the mail that triggered this alert wasn't sent by one of my contacts, so this feature doesn't work well.

1 comment:

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