The most recent complaints are from three European sites. Wired reports that "the European Commission has acknowledged receipt of three antitrust complaints against Google. Google claims it has done nothing wrong, and disclosed that British price comparison site Foundem, French legal search engine eJustice.fr and Microsoft-owned Ciao from Bing were the complainants."
The three sites complained that Google abused its dominant position to promote its own services, while competing sites were penalized. Google says that it doesn't manipulate search results: "We understand how important rankings can be to websites, especially commercial ones, because a higher ranking typically drives higher volumes of traffic. (...) Our algorithms aim to rank first what people are most likely to find useful and we have nothing against vertical search sites -- indeed many vertical search engines like Moneysupermarket.com, Opodo and Expedia typically rank high in Google's results."
An interesting document submitted by Foundem to the Federal Communications Comission claims that Google uses "universal" search results to promote its own services:
"In May 2007, Google introduced what it calls "Universal Search" — a mechanism for automatically inserting its own services into prominent positions within its natural search results. (...) Universal Search transforms Google's ostensibly neutral search engine into an immensely powerful marketing channel for Google's other services. When coupled with Google's 85% share of the global search market, this gives Google an unparalleled and virtually unassailable competitive advantage, reaching far beyond the confines of search."
The document shows how Google Maps and Google Product Search became more popular after Google introduced Universal Search, while concluding that "Google can divert traffic from its competitors to its own services largely at will."
It's obvious that Google's services are better represented in search results pages than 3 years ago: videos are frequently promoted to the top results page and most videos are hosted by YouTube, many searches return local search results from Google Maps, Google Books results are only indexed by Google and they're sometimes artificially promoted. Universal Search made Google's specialized search engines more visible.
Even if some might think that Google Search, Google Maps and Google News are completely different services, they're complimentary products that work better together. If you enter a query like [ny pizza], it makes sense to show local businesses from New York instead of search results that match the query. Google could show results from Yahoo Maps or Bing Maps, but it wouldn't be able to improve the quality of search results.
Google's competitors miss that Google doesn't have to send users to other web pages. Google's goal is to show the most relevant answers for a query. Sometimes the answer is displayed while you type a query, in other situations the answer can be found in the snippets or in the new rich snippets.
Google Squared is an example of advanced search engine that aggregates facts from the web and uses them to generate descriptive collections. Google reveals the sources, but few people actually click on the links.
As search engines become smarter, web pages will only become footnotes for automatically generated responses.
"it makes sense to show local businesses from New York instead of search results that match the query."
ReplyDeleteJust like it made sense to have a media player, a browser and browser-based shell in windows for Microsoft and probably all microsoft customers if we look at how many windows xp N versions were sold..
google maps only was created separately as it couldn't be directly integrated at the time. Mostly it's bringing products in that they wanted to have there all along, but didn't have the rankings to do it.
ReplyDeleteIf they started putting Gmail results in there if you where logged in, and if you didn't use Gmail they told you that results from your email might help, that could be more of an issue.
If people mistake Google for the only Internet search engine, thats the equal of going after Mircosoft as people haven't heard of any other operating system but Windows.
"Some even called Google a search monopoly, even if there are many other search engines."
ReplyDeletePlease don´t forget that in countries like Austria and Germany, Google has a market share above 95%.
These days we get more traffic from the google image search than from yahoo!
So in these markets Google has indeed reached the status of a monopoly.
monopoly -noun, (economics) a market in which there are many buyers but only one seller; (law) a right granted by a government giving exclusive control over a specified commercial activity to a single party.
ReplyDeleteI really hate it when people think they know the correct market share ("perfect competition") that any company should have over an industry. Most anti-trust suits are bought and paid for on the behalf of corporations. There is nothing wrong if a company gains 99.9% of market through satisfying the customer.
I agree with you completely Jonnie. And oh no a company promoting itself within it's own services, the horror.
ReplyDeleteIf I wanted to see Bing or Yahoo results, I would search there.
There is a simple reason that Google has such a huge market share, people like and trust Google.
And, isn't Google doing what all companies do? They started small, but had a great product and grew and are now very successful. Why are we punishing a company for having a quality product/service and for being successful?
@Jonnie: Like you said, "There is nothing wrong if a company gains 99.9% of market through satisfying the customer." However, it is a problem when said company _leverages_ the market share of its super-successful product to promote its less popular products - that's how successful companies can get too close to monopolistic practices.
ReplyDeleteI've never heard of any consumers complaining that a company gives them a great service at a low price, but that they also do the same for millions of other people, thereby possibly lending them to be called monopolies. It is only the less successful businesses that complain because they can't do the job as well and therefore lose business.
ReplyDeleteOn the other hand, as was mentioned above, a true monopoly is one where competition is excluded by the threat of violence i.e. fines, penalties, and imprisonment. An Example of this would be letter carrying by the USPS. thats a monopoly. Or better yet, Law enforcement. If you go out and arrest someone suspected of murder, theft, or rape, you will stand trail also, assuming the D.A. agrees that the perp you apprehended is likely guilty too.
If you were really against monopoly, then you would be an Austrian Economist... dare I say "google" the Ludwig von Mises Institute ?